Support for challenging times

Across our community, we’re aware of our neighbours’ concerns over increasing prices and how they’ll manage their budget. Our focus is helping people remain connected to the energy they need every day. We’re fully committed to ensuring people have access to advice, billing options, energy affordability/efficiency resources, and when required, community organizations. 

What can we help you with?
Payment concerns
I've been disconnected

The sooner you take steps to addressing an overdue balance or an upcoming payment concern, the more options you have.

Sign in to your online account

You may have payment options available in your online account if you've missed or are late with a payment.

ENMAX payment support

If you or someone you know is having difficulty making payments, our Payment Support Team is available to help. Call: 310-3010 or 1-877-571-7111 (within Alberta).

Connect with community support

211 is the place to start. They offer guidance on where to find payment support in your community. Call: 2-1-1 or text INFO to 2-1-1.

Available payment support

We’ve created tools and programs to help manage your monthly energy bill.

What to expect if your payment is late

(During the colder winter months, electricity will not be disconnected, however, a load limiter or electricity limiter will be attached to your meter during those times.)

Ways to pay your bill

There are convenient and efficient ways to pay your account’s balance.

View our payments page for more options.

ENMAX payment resources and tools


Equalized payment program

You have the option of leveling your monthly ENMAX bill payments throughout the year, increasing predictability, and helping with household budgeting.

Learn more

Set up pre-authorized payments

Pre-authorized payments withdraw money automatically from your bank account or credit card to pay the monthly balance of your bill. Call our team at 310-3010 to set up pre-authorized payments or use your online account.

(Credit card payments are available for Easymax residential and small commercial customers only at this time.)

Sign in

Community support for vulnerable customers

ENMAX has long-standing relationships with community organizations to support vulnerable customers with energy affordability and other essential needs.

See our community partners

Energy efficiency tips

Find easy, low-cost ways to manage energy usage around your home. 

Learn more