What to do if you missed a payment

There are tools and options to help get your account back on track.

If you’ve missed making a payment before the due date on your bill, the first thing to do is to not panic. Missing a single payment will not immediately result in your power being limited or disconnected. Our team will reach out to you via mail, email, and phone while your account remains unpaid to help you get your account back on track. However, depending on the reason for the missed payment, we’ve outlined next steps for you below.

You’ve missed making a payment simply because you forgot or got busy with other things:

The sooner you get your account up to date, the more options you have, not to mention avoiding penalties. The fastest way to submit a payment is using the payment options available on your ENMAX online account.

Other payment options:
Most banks and financial institutions offer ways for you to access your account and manage bills including telephone banking and online account bill payments.

Set up pre-authorized payments:
If you haven’t done so, pre-authorized payments set up through your ENMAX Online account can automatically pay your bills for you – and give you one less thing to think about.

You’ve missed a payment due to financial difficulties:

Once again, if you find yourself in this situation, the sooner you act, the more options you’ll have.

Reach out to our team:
Our Payment Support team is available weekdays 8 a.m. to 4:30 p.m. at 310-3010. They can help point you to available community resources as well as review your account and recommend payment options including payment arrangements.

Visit our Affordability page for more.